Damage Policy

Inspection at handover and return

Every vehicle is inspected with you at handover. Existing marks are photographed and recorded, along with fuel and mileage. The same inspection is done on return, so any new damage is clear to both sides.

If there is an accident or damage

Please follow these steps:

• Make sure everyone is safe and call emergency services if anyone is hurt (Rescue 1122, Police 15).
• Inform us immediately on WhatsApp at +92 333 5723074, with photos of the scene and the vehicles involved.
• Do not admit liability or agree a private settlement with a third party without speaking to us.
• Obtain a police report where required, as insurers need it to process a claim.

Self-drive rentals

The renter is responsible for loss of or damage to the vehicle during the rental period, including tyres, glass, interior and accessories. Repair costs are assessed by an authorised workshop and deducted from the security deposit. Where costs exceed the deposit, the balance is payable by the renter.

Where damage is covered by insurance, the renter’s liability is limited to the insurance excess and any amount the insurer does not pay, unless the damage was caused by a breach of our Usage Policy, in which case the full cost applies.

Chauffeur-driven rentals

Damage caused while our chauffeur is driving is our responsibility. Guests are responsible for damage to the interior caused by passengers, such as stains, burns, tears or broken fittings.

Other charges

The following may also be charged:

• Lost or damaged keys and remotes, charged at replacement cost.
• Loss of use while the vehicle is off the road for repairs caused during your rental, at the daily rate.
• Recovery and towing costs after an incident caused by misuse.
• Special cleaning for smoke, odours or heavy soiling.

Fair assessment

We only charge for genuine new damage, supported by photos and a repair estimate that we share with you. Normal wear and tear is never charged.