Chauffeur Policy

Our chauffeurs

Every Dynamic Car Rental chauffeur is:

• Employed or contracted directly by us — never a stranger sent through a third party.
• Licensed for the vehicle category, with a verified CNIC and a clean driving record.
• Background- and reference-checked before joining, and familiar with Islamabad, Rawalpindi and major intercity and northern routes.
• Smartly dressed, courteous and trained to keep the vehicle clean and presentable throughout your booking.

Chauffeur charges

The rate shown for each car on our website is for the vehicle only. When you book with a chauffeur, the following are added to your quote:

• Chauffeur fee — a daily charge for the driver, quoted per working day.
• Overtime — an hourly charge for time beyond the working day agreed at booking.
• Night duty — a surcharge when the driver is asked to work late at night or start before dawn.
• Meal allowance — for the driver’s meals during the booking (see below).
• Overnight allowance and accommodation — for any trip where the driver stays away from home.

Working day and overtime

A chauffeur-driven day covers the number of hours agreed at booking, counted from the time the driver reports to you until they are released. Time beyond that is charged as overtime, rounded up to the next full hour. Waiting time counts as working time, whether the car is moving or parked.

If your plans run late, please tell your chauffeur or message us so we can confirm the extra time with you.

Driver meals

Your chauffeur needs regular meals to drive safely. For bookings that run through breakfast, lunch or dinner, a meal allowance is charged at the rate in your quote. Alternatively, you may provide the driver’s meals yourself — for example at your hotel or a wedding venue — and the allowance for those meals is waived, as long as this is agreed in advance.

Drivers are given reasonable breaks for meals and prayer, timed around your schedule wherever possible.

Overnight stays and out-of-city trips

For trips outside the city, or any booking where the driver cannot return home the same night:

• An overnight allowance is charged for each night away.
• The guest provides, or pays for, clean and safe accommodation for the driver — a separate room or recognised drivers’ quarters at the hotel. A car is never a place to sleep.
• Fuel, tolls, motorway charges, parking and any area entry fees are paid by the guest, or charged at cost with receipts.
• If the vehicle is not used on a day away, the chauffeur fee and allowances still apply for that day.
• Travel to the northern areas is planned with you in advance, including route, overnight stops and weather contingencies.

Safe driving hours

Tired drivers cause accidents. To keep everyone safe, our chauffeurs take a rest break of at least 15–20 minutes after every three to four hours of continuous driving, and do not drive more than 12 hours in a single day, including breaks. Long intercity journeys may need an overnight stop or a second driver, which we will advise when you book.

On mountain roads, our chauffeurs avoid driving after dark wherever possible, and may delay or reroute a journey because of weather, landslides, road closures or official travel advisories.

Safety and security of the driver

Our chauffeurs look after you, and we ask guests to help us look after them. To protect our drivers:

• Drivers must be treated with respect. Abuse, harassment, threats or violence of any kind end the booking immediately, without refund.
• A driver may refuse any instruction that is unsafe or unlawful — speeding, overloading the vehicle, driving while exhausted, or entering an area they believe is unsafe.
• Drivers will not carry weapons, illegal substances, hazardous goods or unknown parcels, and may decline passengers who are not part of the booking.
• We stay in contact with our chauffeurs throughout every trip, and our vehicles may be tracked for the safety of both guest and driver.
• If the driver is unwell, injured or in danger, their welfare comes first. We will arrange a replacement driver or vehicle as quickly as possible.

Your safety

Our chauffeurs follow traffic law at all times, ensure seat belts are available for every passenger, and will not use a phone while driving except hands-free for navigation. If you ever feel uncomfortable with how a journey is going, message us on WhatsApp at +92 333 5723074 at any hour and we will act straight away.

Guest conduct in the vehicle

Our Usage Policy applies to chauffeur-driven trips. In particular:

• No smoking, vaping or alcohol in the vehicle.
• Passengers must not exceed the number of seat belts.
• Guests are responsible for interior damage caused by passengers, as set out in our Damage Policy.
• Please keep valuables with you. We are not responsible for belongings left in the vehicle, although drivers will return anything they find.

Replacement chauffeurs

We do our best to keep the same chauffeur for your whole booking. If a driver is unavailable through illness, rest requirements or an emergency, we will provide another vetted chauffeur at no extra cost.

Tips

Tipping is never required. If you are happy with your chauffeur, a tip is appreciated and goes to the driver in full.

Changes and cancellations

Changes to timings, routes or overnight plans should be agreed with us rather than only with the driver, so your quote stays accurate. Cancellations follow our Terms & Conditions; if the driver has already set out for an out-of-city trip, their allowances for that day may still be charged.